Lifetime Guarentee

Lifetime Guarantee Terms & Conditions for Satin Scrunchies

Thank you for choosing our satin scrunchies! We are committed to providing high-quality, reliable hair accessories, which is why we offer a lifetime guarantee against the elastic snapping and the seams coming undone. Please carefully read the terms and conditions of this guarantee to understand how it works.

What is Covered?

This lifetime guarantee covers the following issues:

  • Elastic snapping or breaking under normal use.

  • Seams becoming undone during regular wear and care.

What is Not Covered?

The guarantee does not cover:

  1. Normal wear and tear beyond the elastic and seams.

  2. Damage caused by improper use, such as:

    • Stretching the scrunchie beyond its intended elasticity.

    • Exposing the scrunchie to extreme heat or chemicals.

    • Using the scrunchie in a way that causes excessive strain or damage.

  3. Cosmetic issues, such as fading, stains, or fraying unrelated to the seams.

  4. Loss or theft of the scrunchie.

How to Claim Your Guarantee

To make a claim under this lifetime guarantee, please follow these steps:

  1. Contact Us: Reach out to our customer service team via info@moodandmane.com. Provide your name, order number, and a description of the issue.

  2. Submit Evidence: Share a clear photo of the scrunchie showing the snapped elastic or undone seams.

  3. Verification: Our team will review your claim to confirm it falls within the terms of this guarantee.

  4. Replacement Process: Once approved, we will send you a replacement satin scrunchie at no additional cost. You may be required to return the defective item to us, at our discretion.

Important Notes

  • This guarantee applies only to the original purchaser of the scrunchie and is non-transferable.

  • Proof of purchase, such as an order confirmation or receipt, may be required to process your claim.

  • We reserve the right to modify or discontinue this guarantee at any time without prior notice. However, any scrunchies purchased before such changes will remain covered under the terms in place at the time of purchase.

Care Instructions

To maximize the lifespan of your satin scrunchie, we recommend the following care tips:

  • Hand wash in cold water with gentle detergent.

  • Air dry away from direct sunlight.

  • Avoid excessive stretching or twisting.

We stand by the quality of our satin scrunchies and are committed to ensuring your satisfaction. If you have any questions about this guarantee or need assistance, please don’t hesitate to contact us. Thank you for your trust and support!