Refund policy
How do i Return?
Email info@moodandmane.com
Please include your Order Number and Full Name.
What Items are Returnable?
Within 14 days from the date of purchase.
In unused and resellable condition.
In the original packaging with all the tags intact.
What Item are Non-Refundable?
The following items cannot be returned:
Gift cards.
Discounted items (if applicable).
The Item I Received is Damaged?
If the purchased product is faulty, reach out to us within 7 days of the delivered date. All products are quality checked before sending, therefore we could advise you to contact royal mail.
Can the Items be Exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the Refund Options?
The following refund options are supported:
Refund to the original payment method.
Refund to store credit (if applicable).
How do i Ship back the Items?
For instructions on how to ship the returned products, refer to the email received after your email request.
How soon will i get my Refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.