Privacy Policy

At Mood & Mane, we’re committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and store your information when you visit our website or interact with us.

1. Who We Are

Mood & Mane is a UK-registered business. Our website is moodandmane.com, where we sell products online and offer promotional content to our customers.

2. What Data We Collect

We may collect and store the following personal information:

- Name and contact details (email address, phone number)

- Delivery and billing address

- Payment information (via secure third-party providers like Shop Pay, PayPal, and Klarna)

- Purchase history and preferences

- Responses to marketing campaigns or promotions

- Data from cookies and tracking tools like Google Analytics

3. How We Use Your Data

We use your information to:

- Process and fulfill orders

- Send updates, offers, and promotions (with your consent)

- Improve our website and user experience

- Respond to customer service requests

- Analyze customer trends through analytics tools

4. Marketing Communications

With your consent, we may contact you by email or SMS with promotions, offers, and news. You can opt out anytime by clicking unsubscribe in emails or replying STOP to SMS messages.

5. Cookies & Tracking

We use cookies to understand how visitors use our site and to improve your experience. This includes tools like Google Analytics. You can manage cookie preferences through your browser settings.

6. Third-Party Services

We use secure third-party services to manage payments (Shop Pay, PayPal, Klarna) and marketing (Klaviyo). These platforms process your data according to their own privacy policies.

7. Your Rights

As a UK customer, you have the right to:

- Access your personal data

- Correct inaccurate information

- Request deletion of your data

- Object to or restrict processing

- Withdraw consent at any time

To exercise these rights, contact us at info@moodandmane.com.

 

8. How We Keep Your Data Safe

We use industry-standard security measures and only share data with trusted third parties as needed to provide our services.

 

9. Changes to This Policy

We may update this policy occasionally. When we do, we’ll post the updated version on our website.

10. Contact Us

For any questions or data requests, please email us at info@moodandmane.com.